Frequently Asked Questions
Everything you need to know about our fresh-to-table seafood delivery.
How do you ensure the seafood stays fresh during shipping?
We use eco-friendly insulated liners and dry ice or gel packs to maintain a deep-chill environment. All orders are shipped via overnight or priority express to ensure your seafood arrives at peak freshness.
Where does PrimeFish source its seafood?
We partner exclusively with sustainable fisheries and local docks that adhere to strict environmental standards. Each product page lists the specific origin and catch method for transparency.
Can I freeze the seafood I receive?
Yes, our seafood is vacuum-sealed and can be placed directly in the freezer. For the best quality, we recommend consuming frozen items within 3 months.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns. However, if your order arrives damaged or late, please contact us within 24 hours of delivery for a full refund or replacement.
Do you offer shipping to all 50 states?
Currently, we ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, or P.O. boxes to ensure we can guarantee delivery times and product safety.
How will I know when my order is arriving?
Once your order ships, you will receive a tracking number via email. We recommend being available to receive the package immediately to ensure items are moved to refrigeration promptly.