Returns & Exchanges
At PrimeFish Seafood Co., we stand behind the quality of our catch. Due to the perishable nature of our products, we offer a 100% Satisfaction Guarantee to ensure you receive the freshest seafood possible.
Inspect Your Delivery
Upon arrival, please immediately inspect your order to ensure the seafood is cold to the touch and the vacuum seals are intact.
Contact Support
If you notice any quality issues or damage, email our support team within 24 hours of delivery with your order number and clear photos of the product.
Quality Assessment
Our quality assurance team will review your claim and the provided photos to determine the cause of the issue and verify the product condition.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing